SHIPPING, CANCELLATION, AND REFUND POLICY

Cancellation Prior to Shipment
If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional
fees. We require a cancellation request to be submitted by emailing us at salam@drdaging.com
Once the cancellation request is received, a full refund will be initiated. We would advise a
cancellation request within 12 hours upon your order submission in order for a cancellation prior to
goods shipment.

The following are the policies to be eligible for return requests after shipment/ receipt of goods:

  1. All goods sold are non-refundable except (i) Failed Delivery (ii) Wrong Delivery and (iii)
    Damaged good during delivery.
  2. Only items that have been purchased directly from Dr. Daging Online Store can be eligible for
    a return.
  3. Any Dr. Daging Online Store product purchased through other retailers is not eligible for this
    policy and must be in accordance to the respective retailers’ returns and refunds policy.
  4. Goods are eligible for a return if the following are applied:
  • Incorrect:
  • The item is not the item you ordered. Wrong size or the colour is different from what is
    indicated on the order summary, or there are missing items inside the packaging.
  • Damaged:
  • The items is found to be damaged upon receipt. Items has been tampered/refurbished or
    modified. Customers will be responsible for all shipping charges to return goods. Returns
    are applicable only for a complete Dr. Daging Online Store product.
  • Returned items must meet the following requirements:
  • The item must be shipped back to us within 7 working days upon receipt. (as proved by
    the postal or courier receipt).
  • You have proof of purchase (order invoice number and receipt).
  • Item must be in new condition and returned in its original packaging and free gifts
    received with it. All packaging must be unused, unmarked and not defaced in any
    manner.
  • Item must be returned in the original box (or with, at least, suitable packaging) to protect
    the Product from damage during return delivery.
  1. Change of order and cancellation of order will not be permitted once payment has been
    confirmed. Any cancellations due to a change of mind will not be accepted.
  2. We reserve the right to reject any cancellation, refund that deemed unfit or unreasonable.

Refund Policy

Your full refund will be issued once we have received and examined the returned goods at our return
center. Once the returned goods fulfil our return policy, the full refund will be initiated. The method of
refund will be processed depending on your original payment method:

  1. Online Bank Transfer, full refunds will be credited into your bank account via online bank
    transfer, which should be posted within 3-5 working days.
  2. Credit card refunds services, refunds will be sent to the card-issuing bank.
    Kindly contact your card-issuing bank with regards to the duration of the credit refunds.

SHIPPING POLICY

Shipping Address
We will only ship to addresses provided in the billing address or shipment address provided during
your purchase.
Please ensure correct addresses and reachable phone number are provided when completing your
order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.
We will not be liable in the event of an incorrect shipping address is provided and goods are returned
to us.
All re-delivery of goods to you will be charged for a associated shipping charges which will be
disclosed upon request for a second delivery attempt.

Change In Shipping Address
If you have any request for change of shipping address, please email us at salam@drdaging.com
within 12 hours upon your order submission.
If request of change in shipping address is made after 24 hours upon order confirmation, customers
will be responsible for any associated shipping charges.

Shipping Time
It typically takes between 2-5 working days (Monday to Friday) for goods to arrive at your destination.
The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.

Tracking Number
Once goods is picked up by our shipping partner, the tracking ID for the package will be available.
Any communication is to be via email/mobile app/sms.
For non-tangible products or services, confirmation of order and receipt will be communicated via
email/mobile app/sms. Proof of purchase, invoice or delivery order will be available.

We reserve the right to amend this policy from time to time if deemed necessary, in which no prior
notification or approval from the customer is required.